Conflict Management Styles (HRM 9/12)

Take Away:
from lecture,

Conflict =>Difference between >=2 parties -->opposition

Assertive

^

^

. Competitive--------------------------Collaborative

. ---------------------Compromising----------------------

. Avoidant----------------------------Accommodative

unassertive

uncooperaive<<------------------->>cooperative

Collaborative – Solve the problem together {treated fairly}

Competitive - Get your way { 1 party feel vindicated }

Accommodative – Don't upset the other person-Relations { other person take advantage}

Compromising - Reach agreement quickly {seek expedient vs effective solution}

Avoidant - Avoid having to deal with the conflict {Interpersonal problem don't get involve}